Frequently Asked Questions

Nevo packages start from PKR 7,500/month per branch. However, every restaurant is unique: a small quick-service cafe needs different tools than a multi-floor fine-dining restaurant or cloud kitchen. Each quote is tailored strictly according to your specific requirements, terminal count, and feature modules.

Never. We believe in total pricing transparency. You are only ever asked to pay when provided with an official, itemized invoice. Each invoice lists the exact software modules, branch licenses, and support services you are being billed for in that given billing period.

We accept secure online card payments (Visa, Mastercard, PayPak) processed via our digital banking partner AskPay by Askari Bank, direct bank transfers via 1Link IBAN, and Raast instant payment rails.

All software fees are quoted exclusive of applicable provincial sales taxes on services (such as Punjab Revenue Authority - PRA, or Sindh Revenue Board - SRB), which are calculated transparently on the final invoice where mandated by law.

Upon onboarding, our team grants you full access to test the system and software in your own environment. This lets your team evaluate cashier operations, kitchen routing, and reports risk-free.

Within 24 hours of onboarding and system testing, once your operations team has verified that the platform fits your workflow, our team transitions your status from free trial to an active paid subscription and issues your first official monthly invoice.

Cloud tenant access is provisioned instantly upon activation. Complete menu migration, tax configuration, and in-branch hardware pairing are completed within 24 to 48 business hours with the help of your dedicated onboarding specialist.

Because we provide full access to test the software during onboarding before any invoice is issued, regular subscription fees are non-refundable once paid. However, if services are not received, or if the fault is on our side (such as severe, unresolved software defects or non-delivery of contracted features), you are 100% eligible for a refund.

Once a refund request is audited and approved by our billing desk (within 3 business days), funds are reversed directly to your original payment method (bank account or card) within 5 to 7 business days.

You can cancel your subscription at any time by notifying your dedicated account manager or emailing [email protected] prior to the renewal date. Because our billing is invoice-based, you will not receive subsequent invoices once cancelled.

You can contact our support team directly by calling +92-334-627-7764, chatting via WhatsApp, or sending an email to [email protected]. Our team is available Monday through Saturday from 9:00 AM to 9:00 PM PKT.

Nevo is operated by NEVO (SMC-PRIVATE) LIMITED, registered under NTN: J941929, with its registered head office at 133G, Street 9, DHA Phase 5, Lahore, Punjab, Pakistan.